333bd Privacy Policy

1. Introduction and Scope

333bd (referred to hereinafter as "we", "our", or "the platform") operates an online betting and casino platform for users in Bangladesh. We respect the privacy of our users and through this policy we aim to clearly explain how your personal information is processed.

This privacy policy applies to the 333bd website, mobile application, and other digital services. By using our services, you are considered to have agreed to the terms of this policy. This policy complements our Terms and Conditions — both documents together form the basis of our user agreement.

This policy applies primarily to individuals located in Bangladesh. Users must be 21 years of age or older.

2. Information We Collect

333bd collects user information in various ways. This information can be grouped into the following categories:

2.1 Information You Provide Directly

Information you provide during registration or account management:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account)
• Username and password (stored in a secured hash format)

2.2 Automatically Collected Information

Information collected automatically when you use the platform:

• IP address and device type
• Browser version and operating system
• Login time, date, and session duration
• Games played, bet types, and bet amounts
• Deposit and withdrawal transaction history
• Cookie and local storage data

2.3 Information Received from Third Parties

During identity verification or fraud prevention processes, we may also receive a limited amount of information from approved third-party service providers.

3. Purpose of Data Use

333bd uses collected information only for the following purposes:

• Account creation and management: Completing the registration process and ensuring login security.
• Identity verification: Confirming the age and identity of users as required to comply with the 21+ restriction.
• Financial transactions: Processing deposits and withdrawals and ensuring the security of funds.
• Customer support: Providing effective assistance via 24/7 live chat and email support.
• Fraud prevention: Detecting suspicious activity and keeping user accounts secure.
• Service improvement: Analysing usage patterns to improve the quality of the platform.
• Legitimate communication: Sending important updates, bonus offers, and relevant information.
• Responsible gaming: Monitoring user playing patterns to follow responsible gaming guidelines.

We do not sell your information to any commercial third party for purposes other than those listed above.

4. Sharing Information with Third Parties

333bd may share information with third parties in limited circumstances and only where necessary:

4.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and the relevant banking institutions to securely complete your deposits and withdrawals. These institutions may use the information only within the scope of their payment services.

4.2 Technology and Gaming Partners

Our gaming partners — including Evolution, Pragmatic Play, JILI, and PG Soft — may receive limited technical information to operate their own games. They are also bound by their own privacy policies.

4.3 Legal Obligations

Required information may be provided on the basis of applicable laws in Bangladesh or a lawful order from an authority. In such cases we will provide only the minimum information necessary.

4.4 Business Transfers

In the event of a business merger or acquisition, information may be transferred, but the new party will also be required to comply with this same privacy policy.

5. Cookies and Tracking Technologies

333bd uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences, such as language selection.
• Analytical cookies: Used to understand user behaviour and help improve the platform.

5.2 Cookie Controls

You can block or delete cookies from your browser settings. Please note that disabling essential cookies may disrupt certain core functions of the platform, such as login sessions.

6. Data Security Measures

333bd has implemented industry-standard technical and organisational measures to protect user data:

• SSL encryption: SSL/TLS encryption is used for all data transmission and reception.
• Data encryption: Sensitive stored data such as passwords are kept in an encrypted format.
• Access controls: Only authorised personnel have access to specific data.
• Regular audits: The effectiveness of security measures is tested on a regular basis.
• Server security: Firewalls and intrusion detection systems are active.
• Two-step verification: OTP verification option for additional account security.

Even so, no technology on the internet is completely secure. We are committed to ensuring the highest level of protection, but we cannot guarantee the complete absence of any data breach.

7. Data Retention Period

333bd retains personal information only for as long as necessary. The retention period depends on the following factors:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Transaction records are kept after account closure for the mandatory legal period.
• Financial transactions: Transaction data may be retained for an extended period to meet financial audit requirements.
• Identity documents: Documents related to identity verification are retained for a specified period in accordance with applicable regulations.

Once the specified period has passed, data is securely deleted or anonymised so that individuals can no longer be identified.

8. Your Rights

As a 333bd user, you have the following rights over your own personal information:

8.1 Right to Access

You may request to know what information we hold about you. Information will be provided within a specified timeframe upon request.

8.2 Right to Rectification

If any of your information is incorrect, you may request a correction. Details such as name, mobile number, or email can be updated through your account settings or via the support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations or ongoing financial processes, it may not be possible to delete all information immediately.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications. You can change your notification preferences from your account settings.

8.5 Right to Data Portability

You may request to receive your information in a structured and commonly usable format.

Contact our support team to exercise any of these rights. You can also visit our FAQ page for answers to common questions.

9. Protection of Minors

All services of 333bd are for individuals aged 21 or older only. We do not knowingly collect information from any minor.

Age is verified at the time of registration. If we are informed or discover ourselves that a minor has registered, that account will be closed immediately and the associated information will be deleted.

If parents or guardians believe their child has registered on 333bd, please contact our support team.

10. Changes to This Policy

333bd reserves the right to update this privacy policy when necessary. In the event of changes:

• The "Last Revised Date" at the top of the policy will be updated.
• For significant changes, notice will be given via registered email or SMS.
• Continued use of the platform after an update will be taken as your agreement to the new policy.

We therefore recommend that you read this page regularly. If you object to any changes, you may request that your account be closed.

11. Contact

Contact us for any privacy-related questions, requests, or complaints. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

You can speak to us directly via live chat or write to us at: [email protected]

For privacy-related requests, please have your account username and registered mobile number ready for identity verification. To learn more about our company, visit the About Us page.